Cancellation And Refund Policy

CANCELLATION AND REFUND POLICY

 

Last Updated: 15^th August 2024

 

This Cancellation and Refund Policy ("Policy") outlines the terms and conditions governing cancellations, returns, and exchanges for products purchased from SRKH Technologistics Pvt. Ltd. ("LOCO", "we", "us", or "our") through our website www.loco.co ("Website"). By making a purchase on our Website, you agree to comply with this Policy.

 

1. GENERAL TERMS

 

1.1. This Policy applies exclusively to products purchased directly from the LOCO.co.in Website. Products bought from third-party websites or physical stores are not eligible for return or exchange under this Policy.

 

1.2. All requests for returns or exchanges must be initiated within 15 days of the delivery date.

 

1.3. We offer exchanges only. We do not provide refunds or any type of credits.

 

2. RETURN AND EXCHANGE PROCESS

 

2.1. To initiate a return or exchange:

   a) Complete the returns form available in the "My Account" section of our Website, or

   b) Email us at support@loco.co.in

 

2.2. All returned products must be:

   a) In unused, sellable, and intact condition

   b) In their original packaging

   c) Accompanied by a copy of the original invoice

 

2.3. Processing time:

   a) Please allow 1-2 weeks for your return to be processed

   b) Our customer service team will review and vet all return requests

   c) You will receive a phone call or email once your return is processed

 

3. REPORTING ISSUES

 

3.1. Any issues related to missing items, wrong orders, or excess charges must be reported within 24 to 48 hours of delivery.

 

4. EXCHANGE TERMS

 

4.1. Each item can only be exchanged once.

 

4.2. You will be eligible to exchange the product for a product of the same or lesser value. We will not refund any difference in price.

 

4.3. If the exchanged item exceeds the original value, you will be required to pay the difference.

 

5. EXCLUSIONS AND LIMITATIONS

 

5.1. Shipping costs will not be refunded.

 

5.2. All gifts or promotional products received with your purchase must be returned with your order.

 

5.3. All items bought on sale are final - we cannot offer any returns or exchanges on sale products.

 

6. PRODUCT REPRESENTATION

 

6.1. While we strive to accurately represent the colours of our products, there may be minor variations based on the operating system and display settings of the device you are using.

 

7. AMENDMENTS

 

7.1. We reserve the right to modify this Policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website.

 

8. CONTACT INFORMATION

 

For any queries or concerns regarding this Cancellation and Refund Policy, please contact us at:

 

SRKH Technologistics Pvt. Ltd.

0-1-43 P. V. K P/Vihar, Palam Vihar, Gurgaon- 122017, Haryana, India

Email: support@loco.co.in

 

9. GOVERNING LAW AND JURISDICTION

 

This Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.